ZOFTSH
Customer Satisfaction & Fulfillment

Refund & Delivery Policy

At ZOFTSH HOMES INTERIOR, we aim to ensure complete clarity regarding furniture delivery, return eligibility, custom orders, and service deposits.

7

Standard Return Window

7 days for unused, standard non-custom furniture items.

3-7

Lagos Delivery

3 to 7 business days for ready-made store inventory.

10-14

Bespoke Manufacturing

10 to 14 business days production for custom orders.

01 Standard Furniture Return & Exchange Policy

We accept return or exchange requests for standard, ready-made catalog furniture items within 7 calendar days from the delivery date, subject to the following criteria:

  • The furniture piece must be unused, unassembled, and in its original, undamaged condition with tags and packaging intact.
  • Proof of purchase (order confirmation or original invoice) must accompany the return request.
  • The customer is responsible for return transportation arrangements or return logistics fees unless the item arrived damaged or defective.

02 Exclusions & Non-Refundable Services

Due to the customized and labor-intensive nature of luxury interior craft, the following items and services are strictly non-refundable once confirmed or initiated:

Bespoke & Custom Furniture

Furniture made-to-order according to specific client dimensions, custom wood stain, or tailored upholstery fabrics cannot be canceled, returned, or refunded once production commences.

Consultation & Staging Deposits

Site consultation fees and real estate staging deposit payments are non-refundable after the site visit has been completed or staging logistics reserved.

03 Delivery Zones & Timelines

ZOFTSH HOMES INTERIOR operates white-glove delivery services in Lagos State and coordinates nationwide logistics across Nigeria.

L

Lagos State Delivery

Standard inventory items delivered within 3 to 7 business days. White-glove assembly and placement included for eligible luxury suites.

N

Nationwide Nigeria Delivery

Interstate deliveries across Nigeria fulfilled via verified freight logistics within 5 to 10 business days depending on destination state.

C

Custom & Bespoke Fabrication Timeline

Bespoke manufacturing requires 10 to 14 business days prior to delivery dispatch. You will receive progress photos and dispatch notifications.

04 Delivery Inspection & Damaged Items Reporting

We strongly advise clients or authorized representatives to inspect all delivered furniture items immediately upon arrival in the presence of our delivery team.

  • If an item is damaged during transit or has a manufacturing defect, note the issue on the delivery receipt and contact us within 24 hours at support@zoftshhomesinterior.com with photographic evidence.
  • Verified damaged items will be repaired, replaced, or exchanged at no extra cost to the customer.

05 Refund Processing Timelines

Once an eligible return is received, inspected, and approved by our quality team:

  • Refunds will be processed within 5 to 10 business days back to the original payment channel (Card gateway refund or electronic bank transfer).
  • Original shipping or delivery fees are non-refundable except in cases of verified transit damage caused by our delivery team.

06 Need Assistance With a Delivery or Return?

Our customer care and fulfillment specialists are available to assist you with order updates, delivery tracking, or return requests:

Fulfillment Department: ZOFTSH HOMES INTERIOR

Location: Lekki – Ikoyi Corridor, Lagos, Nigeria

Support Email: support@zoftshhomesinterior.com

Hotline / WhatsApp: +234 800 000 0000